Job Summary
Exciting Opportunity: Head of Operations for a Leading Property Investment & Self-Storage ExpansionOur client, a dynamic and innovative property investment, development, and financing business, is expanding into the self-storage sector. We are thrilled to be assisting in the search for a Head of Operations who will play a pivotal role in leading this venture.
This is a unique opportunity for a seasoned professional in the self-storage industry to bring their expertise to an ambitious, forward-thinking company.
Role Overview:
We are seeking a highly experienced individual with a minimum of five years in the self-storage industry, including:
- Proven operational leadership across multiple sites.
- A successful track record of launching new self-storage locations.
- Expertise in managing technology-driven operations, with a strong focus on customer satisfaction.
- Passion for delivering high-quality service and maintaining strong customer loyalty.
- Exceptional project management skills to ensure timely site openings.
- Financial acumen to assist with budgeting and ensure alignment with financial targets.
- Strong reporting skills for operational and financial performance.
- High attention to detail, ensuring all sites maintain safety, security, and a premium standard of service.
- A problem-solving mindset with a commitment to upholding the brand’s values.
- An entrepreneurial spirit to help shape a growing business, aiming to set new benchmarks in the UK self-storage market.
Key Responsibilities:
Strategic Leadership:
- Shape and execute the strategy for the self-storage portfolio.
- Collaborate with the Head of Transactions to evaluate new opportunities.
- Stay abreast of UK market trends and provide insights into supply, demand, and competitive developments.
- Monitor and recommend technological advancements for operational efficiency.
- Drive the achievement of financial goals for each site and support cash flow analysis.
- Assist the finance team in monthly budget reporting and performance tracking.
- Contribute to the valuation and approval process for all sites annually.
- Identify and capitalize on additional revenue streams.
Operational Management:
- Oversee revenue projections and operational budgets for each development.
- Manage supplier contracts and operational service providers.
- Coordinate with in-house and external teams to ensure successful site openings.
- Supervise maintenance contracts and compliance with statutory and insurance requirements.
- Ensure seamless technology integration for an efficient customer journey.
- Regularly inspect and maintain site standards, addressing any repairs promptly.
New Site Development:
- Collaborate with the Development Team on the construction of new facilities.
- Provide operational input at all stages of design, from layout planning to equipment specification.
- Support the team in securing planning consent by ensuring operational considerations are met.
- Test and approve all operational equipment before site launch.
Marketing & Customer Experience:
- Work with the Marketing Manager to promote each site and maximize occupancy.
- Ensure the website is up-to-date and effective, and make recommendations for enhancements.
- Drive initiatives to improve customer service, loyalty, and satisfaction.
- Oversee customer communications and establish a 24/7 helpdesk system.
- Conduct customer surveys and recommend improvements based on feedback.
This is an exceptional opportunity for a commercially minded, operationally savvy professional to lead and grow within a well-respected business as it enters an exciting phase of expansion.
