Job Summary
Key Responsibilities:- Portfolio Management:
- Oversee the mixed-use portfolio, ensuring all properties are maintained in line with management contracts and service charge budgets.
- Conduct regular inspections and audits, initiating remedial actions as needed to maintain the portfolio's external and internal fabric.
- Facilities Management & Compliance:
- Manage all FM and Health & Safety (H&S) matters, ensuring compliance with legislation and best practices.
- Instruct, review, and manage compliance tasks including EPCs, Fire/Water Risk Assessments, asbestos surveys, fixed wiring, and PAT testing.
- Coordinate fire evacuations in collaboration with estate personnel.
- Maintenance & Contractor Management:
- Ensure the effective maintenance of M&E systems, plant, and machinery across the portfolio.
- Oversee and manage service contracts, aiming to secure the best prices while maintaining high standards.
- Regularly review contractor work to ensure compliance with contractual agreements and required standards.
- Manage and coordinate on-site work programs, acting as the main liaison between all parties involved.
- Team Management:
- Lead and manage a small team of estate personnel, providing necessary training and support to ensure smooth operations.
- Ensure the planned maintenance program is executed effectively by site-based staff.
- Budget Management:
- Assist in drafting, monitoring, and reporting on the service charge budget and expenditure.
- Manage the annual service charge budget expenditure, with the ability to set and control budgets effectively.
- Health & Safety:
- Maintain a strong understanding of Health & Safety legislation and ensure all practices and procedures align with current requirements.
- Address any H&S issues promptly and implement improvements as necessary.
- Tenant Relations:
- Develop and maintain strong tenant relationships, addressing concerns and attending tenant meetings as needed.
- Utilities Management:
- Oversee and manage all utility services, including change of tenancy (CoT) procedures and liaising with providers when necessary.
- Project Management:
- Coordinate and manage ad-hoc projects, ensuring they are completed on time, within budget, and to the required standard.
- Strong understanding of both hard and soft facilities management services.
- Extensive knowledge of Health & Safety legislation and best practices.
- Proven experience in managing mixed-use property portfolios.
- Excellent organizational skills with a keen eye for detail.
- Ability to manage budgets and drive cost efficiencies.
- Strong leadership skills with experience managing a team.
- Exceptional communication and interpersonal skills, with the ability to build and maintain tenant relationships.