Job Summary
Our client is one of the fastest growing and leading Data Centre developers/operators in APAC. This is a permanent position within a platform renowned for its excellent working culture.As the Senior Technical Services Manager, you will report to the Operations Director in Hong Kong and work closely with the rest of the Operations team, making your mark in a number of ways:
- Supporting the Operations Director in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
- The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk.
- Supporting the Building Service Manager (BSM) in property related services
In this role, the successful candidate's responsibilities will include but not be limited to:
- Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety
- Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
- Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards
- Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations
- Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS
- Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001
- Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
- Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
- Attend witness testing of all equipment during commissioning to validate sequence of operations
- Receive and review all operational documentation for new capacity
- Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers
- Manage minor capital projects for customers/internal purposes
- Run all maintenance and repair vendors and OPEX budget
- Track operational metrics, data and analyse risks
- Conduct regular property inspections
- Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency.
To fulfil the requirements for this position, you must possess the following skills and experience:
- 8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields
- Excellent collaborator with strong communication skills in English and Mandarin
- Experience with managing chiller plants is crucial
- Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
- Able to read and comprehend single line diagrams
- Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
- Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus.
- Exceptionally flexible, forward-thinking and motivated by change
- Effective customer management skills and meeting chair experience
- Experience of LV WR2, HV WR2 and maintenance of fire service installation
